Getting Startedcontractorstradessla+1 more
Configuring Contractors
Your contractor network is the backbone of maintenance delivery. MaintenanceOS lets you manage contractors, their specialisms, and performance in one place.
Help Centre
Searchable documentation for MaintenanceOS: getting started, repairs, compliance, integrations, and more. 26 articles, versioned in git.
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Getting Started(2)
Getting Startedonboardingsetupworkspace
Getting Started with MaintenanceOS
Welcome to MaintenanceOS. This guide walks you through the initial setup so your team can start managing maintenance operations safely and efficiently.
Configuration(1)
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Notification Settings
MaintenanceOS sends notifications for repair updates, safety alerts, compliance deadlines, and system events. Configure them to match your team's workflow.
Core Concepts(1)
Core Conceptsrepairsworkflowstatus+1 more
Understanding the Repair Lifecycle
Every repair in MaintenanceOS follows a defined lifecycle. Understanding each stage helps your team manage work efficiently and maintain compliance.
Safety & Compliance(2)
Safety & Complianceemergencygas-leakflood+3 more
Emergency Procedures
MaintenanceOS is designed to handle emergencies safely and compliantly. This guide covers the critical procedures every team member should know.
Safety & Compliancesafetylatchescompliance+3 more
Safety Latches Explained
Safety latches are MaintenanceOS's core safety mechanism. They automatically detect high-risk repairs and prevent them from being assigned to contractors until a designated safety officer reviews them.
Compliance(5)
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Fire Risk Assessments
The Regulatory Reform (Fire Safety) Order 2005 requires a "suitable and sufficient" fire risk assessment (FRA) for all non-domestic premises and common parts of residential buildings.
Compliancehmolicensingmandatory-conditions+2 more
HMO Licensing & Compliance
Houses in Multiple Occupation (HMOs) require mandatory licensing and compliance with enhanced standards. MaintenanceOS tracks licences, conditions, and inspection readiness.
Complianceepcmeesenergy-efficiency+2 more
EPC Compliance & MEES
Energy Performance Certificates (EPCs) rate property energy efficiency from A (best) to G (worst). UK rental properties must meet Minimum Energy Efficiency Standards (MEES).
Compliancegas-safetycp12annual-check+2 more
Gas Safety Compliance
UK landlords must ensure gas appliances, flues, and pipework are checked annually by a Gas Safe registered engineer. MaintenanceOS automates tracking, scheduling, and certification.
Compliancecompliancecertificationsinsurance+3 more
Managing Contractor Compliance
MaintenanceOS tracks contractor certifications, insurance, and qualifications to ensure only qualified contractors work on your properties.
Daily Operations(2)
Daily Operationsquotesapprovalsbudget+2 more
Contractor Quotes & Approvals
When a repair needs parts or specialist work beyond the initial scope, contractors submit quotes through MaintenanceOS. This guide covers the end-to-end quote workflow.
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Assigning Repairs to Contractors
MaintenanceOS helps you assign the right contractor to each repair using smart matching based on trade, location, availability, and performance.
Features(3)
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Mobile App & PWA
MaintenanceOS is a Progressive Web App (PWA) — installable on mobile and desktop, works offline, and supports push notifications.
Featuresaccessibilityscreen-readerkeyboard+3 more
Accessibility Features
MaintenanceOS is designed to be accessible to everyone. We target WCAG 2.2 Level AA conformance across all user-facing surfaces.
Featurestenant-portalrepair-reportingcommunication+1 more
Tenant Portal Setup & Use
The MaintenanceOS tenant portal lets tenants report repairs, track progress, and communicate with your team — reducing phone calls and improving satisfaction.
Integrations(3)
Integrationswebhooksimplementationreliability+2 more
Webhook Implementation Guide
Webhooks deliver real-time events from MaintenanceOS to your systems. This guide covers building a robust consumer.
Integrationsapiquickstartdevelopers+2 more
API Quickstart Guide
This guide gets you from zero to your first API call in under 5 minutes.
Integrationsapiintegrationswebhooks+2 more
Integration Overview
MaintenanceOS connects to your existing stack via REST API, webhooks, and pre-built integrations. All integrations are read/write where appropriate — you stay in control of your data.
Reports(1)
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Reports & Analytics
MaintenanceOS provides a comprehensive reporting suite to help you monitor performance, prove compliance, and make data-driven decisions.
Account & Billing(2)
Account & Billingusersrolespermissions+2 more
User Management & Roles
Control who has access to your MaintenanceOS workspace and what they can do.
Account & Billingbillingsubscriptionpricing+2 more
Billing & Subscriptions
MaintenanceOS uses transparent, per-workspace pricing. This guide covers plans, billing cycles, and account management.
Security & Privacy(1)
Security & Privacysecurityprivacygdpr+2 more
Data Security & Privacy
MaintenanceOS is built with security and privacy by design. This document explains how we protect your data and your rights.
Troubleshooting(1)
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Troubleshooting Common Issues
Quick solutions for the most frequent support requests.
Support(2)
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Frequently Asked Questions
Quick answers to the most common questions. Can't find yours? Contact support(./getting-help).
Supportsupporthelpdocumentation+2 more
Getting Help & Support
Multiple channels to get the help you need, when you need it.
Product Updates(1)
Product Updatesreleaseschangelogfeatures+2 more
Release Notes
Stay up to date with what's new in MaintenanceOS. Release notes are published with every deploy.
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