Statutory Repair Clocks
Timestamps tenant reports for secure tenant Right to Repair timelines and Awaab's Law.
Industries · MaintenanceOS for councils
Repairs reporting for councils that need to show their working
Repair intake for council housing teams. Fixed rules manage statutory repair clocks; safety hazards held for officers.
Pre-launch status: under testing; not a live phone.
If a resident smells gas
Public safety advice, not a MaintenanceOS service: tell residents to get out and get fresh air, not to use switches or flames, to turn off the gas at the meter if it's safe to reach (not in a cellar), and to call the National Gas Emergency Service on 0800 111 999 (Northern Ireland: 0800 002 001). If someone is unwell or in danger, call 999. Gas and carbon monoxide steps
Sector key benefits
Officer Clearance Gates
Safety-critical reports latch for authorised council officer review before contractor dispatch.
Ombudsman Audit Trail
Transparent records showing exactly what was reported and actioned by the council.
The safety boundary
Assistant captures
Caller identity, property details, and repair descriptions.
Team clears
Critical safety latches, emergency hazards, budgets, and dispatches.
UK maintenance — not a generic AI receptionist
Generic receptionist tools answer phones. MaintenanceOS for councils is written for UK property-maintenance operations. Positioning only — voice remains in commissioning preview; not commercial general availability.
Emergency triage vs jobs: UK/999 guidance is locked in product source (never 911). Danger is designed to latch for a person; a leaky tap stays a structured job — not an invented emergency visit.
Contractor dispatch language: intake is designed to capture who, what, where, and access. Rules must not invent a van, slot, or “someone is on the way.”
Out-of-hours honesty: designed to collect caller details when the desk is closed. That is not a public always-on phone or commercially live receptionist.
No client-money: no payment, refund, compensation, fee-waiver, or client-money execution authority — for the model or automated money movement.
Frequently asked questions
Does it guarantee Right to Repair compliance?
No software meets statutory duties for you. It provides an auditable record of report times.
Can it issue refunds or rent compensation?
No. The system has zero client-money execution authority.
Is it live for public procurement?
Pre-launch and under testing. UK 999 guidance for danger; not a live always-on phone.
Core category: property maintenance software.