Three-Way Communication
Captures tenant issues cleanly before bothering landlords or contractors.
Industries · MaintenanceOS for letting agents
Repair intake for letting agents who carry the blame for both sides
Triage tenant repair calls across your portfolio. Fixed server rules prevent false promises to tenants or landlords.
Pre-launch status: under testing; not a live phone.
If a resident smells gas
Public safety advice, not a MaintenanceOS service: tell residents to get out and get fresh air, not to use switches or flames, to turn off the gas at the meter if it's safe to reach (not in a cellar), and to call the National Gas Emergency Service on 0800 111 999 (Northern Ireland: 0800 002 001). If someone is unwell or in danger, call 999. Gas and carbon monoxide steps
Sector key benefits
Fixed Safety Latches
Severe hazards latch for property manager review before any contractor booking.
No Invented Commitments
Never promises arrival times or commits client funds without landlord approval.
The safety boundary
Assistant captures
Caller identity, property details, and repair descriptions.
Team clears
Critical safety latches, emergency hazards, budgets, and dispatches.
UK maintenance — not a generic AI receptionist
Generic receptionist tools answer phones. MaintenanceOS for letting agents is written for UK property-maintenance operations. Positioning only — voice remains in commissioning preview; not commercial general availability.
Emergency triage vs jobs: UK/999 guidance is locked in product source (never 911). Danger is designed to latch for a person; a leaky tap stays a structured job — not an invented emergency visit.
Contractor dispatch language: intake is designed to capture who, what, where, and access. Rules must not invent a van, slot, or “someone is on the way.”
Out-of-hours honesty: designed to collect caller details when the desk is closed. That is not a public always-on phone or commercially live receptionist.
No client-money: no payment, refund, compensation, fee-waiver, or client-money execution authority — for the model or automated money movement.
Frequently asked questions
Can it commit a landlord to repair costs?
No. There is zero client-money execution authority; the system cannot approve spending.
What happens out of hours?
It collects caller details cleanly. Not a live always-on phone; voice intake is under testing.
How are emergency calls handled?
Immediate danger to life receives 999 guidance (never 911). Pre-launch preview only.
Core category: property maintenance software.