Awaab's Law Timescales
Reliable timestamping of first reports for emergency hazards and significant damp.
Industries · MaintenanceOS for housing associations
Repairs reporting that keeps dangerous cases in front of a person
Structured repair intake for social housing. Fixed server rules latch emergency hazards and significant damp.
Pre-launch status: under testing; not a live phone.
If a resident smells gas
Public safety advice, not a MaintenanceOS service: tell residents to get out and get fresh air, not to use switches or flames, to turn off the gas at the meter if it's safe to reach (not in a cellar), and to call the National Gas Emergency Service on 0800 111 999 (Northern Ireland: 0800 002 001). If someone is unwell or in danger, call 999. Gas and carbon monoxide steps
Sector key benefits
Critical Safety Latching
Hazards are latched until an authorised officer inspects and clears the record.
Ombudsman Audit Trail
Comprehensive evidence logs showing exactly what was reported and actioned.
The safety boundary
Assistant captures
Caller identity, property details, and repair descriptions.
Team clears
Critical safety latches, emergency hazards, budgets, and dispatches.
UK maintenance — not a generic AI receptionist
Generic receptionist tools answer phones. MaintenanceOS for housing associations is written for UK property-maintenance operations. Positioning only — voice remains in commissioning preview; not commercial general availability.
Emergency triage vs jobs: UK/999 guidance is locked in product source (never 911). Danger is designed to latch for a person; a leaky tap stays a structured job — not an invented emergency visit.
Contractor dispatch language: intake is designed to capture who, what, where, and access. Rules must not invent a van, slot, or “someone is on the way.”
Out-of-hours honesty: designed to collect caller details when the desk is closed. That is not a public always-on phone or commercially live receptionist.
No client-money: no payment, refund, compensation, fee-waiver, or client-money execution authority — for the model or automated money movement.
Frequently asked questions
Does MaintenanceOS make us compliant with Awaab's Law?
No software guarantees compliance. Your legal duties remain with your organisation.
Can the assistant clear hazard latches?
No. Only an authorised person can clear critical safety latches.
How does it handle emergency calls?
Guidance is 999 (never 911). No client-money authority; under testing, not a live always-on phone.
Core category: property maintenance software.