Frequently Asked Questions
Quick answers to the most common questions. Can't find yours? Contact support.
General
What is MaintenanceOS?
MaintenanceOS is UK maintenance operations software for property teams. It handles repair intake, contractor management, compliance tracking, and safety — all in one platform. The AI receptionist capability is under testing; fixed rules and authorised human clearance keep control of safety and money.
Is MaintenanceOS generally available?
No. We are in pre-launch early access with design partners. Not commercially generally available; not a public always-on phone service. Features and pricing may change.
Who is MaintenanceOS for?
UK landlords, letting agents, property managers, housing associations, maintenance companies, councils, facilities management firms, and holiday let operators. Any team managing UK property maintenance.
What makes MaintenanceOS different?
- • Safety-first: Fixed safety latches that cannot be bypassed
- • Compliance-built-in: Gas, EPC, Fire, HMO tracking automated
- • Contractor network: Managed directory with performance tracking
- • Tenant portal: Self-service repair reporting
- • API-first: Integrate with your existing stack
- • Honest AI: No fake availability claims — rules and people keep control
Pricing & Billing
How much does it cost?
Pre-launch early access: 50% off first 12 months for design partners.
Standard plans (post-launch):
- • Starter: £49/month (up to 50 properties)
- • Professional: £149/month (up to 500 properties)
- • Enterprise: Custom
Is there a free trial?
Early access partners get extended trial periods. Standard trials: 14 days (all features).
Can I cancel anytime?
Yes. Monthly plans: cancel anytime, access until period end. Annual: no mid-term refunds, but can disable auto-renew.
What payment methods do you accept?
Card (Stripe), Direct Debit (GoCardless), Invoice (Enterprise only, net 30).
Features
Does MaintenanceOS have a phone number for tenants?
Not a public always-on phone. The AI receptionist capability is under testing. Tenants report repairs via portal, email, or your existing phone. Emergency safety latches trigger immediate human escalation.
Can I use my existing contractors?
Yes. Add them to your contractor directory. They get portal access for assigned repairs only.
Does it integrate with my property management software?
Yes. Pre-built: Reapit, AgentOS, Qube, MRI, Yardi. Custom: REST API + webhooks.
Is there a mobile app?
Progressive Web App (PWA) — Install from browser, works offline, push notifications. Native iOS/Android apps planned post-launch.
Can tenants report repairs in Welsh?
Yes. Full Cymraeg translation in tenant portal (toggle in header).
Compliance
Does MaintenanceOS guarantee compliance?
No software can guarantee compliance. MaintenanceOS automates tracking, scheduling, warnings, and audit trails. You remain responsible for legal obligations. See `/compliance/` for details.
Which regulations does it cover?
- • Gas Safety (Installation and Use) Regulations 1998
- • Energy Performance of Buildings Regulations (MEES)
- • Regulatory Reform (Fire Safety) Order 2005
- • Housing Act 2004 (HMO Licensing)
- • Building Safety Act 2022 (golden thread)
- • Electrical Safety Standards 2020
- • Homes (Fitness for Human Habitation) Act 2018
Can I track custom compliance requirements?
Yes. Add custom compliance types with custom schedules, certificates, and warnings.
Data & Security
Where is my data stored?
UK only (London). DigitalOcean LON1, Cloudflare LHR. Enterprise: UK-only contractual guarantee.
Who owns my data?
You. MaintenanceOS is a data processor; you are the controller. DPA included in Terms.
Can I export my data?
Yes. Settings → Billing → Export Data (CSV/JSON). API bulk export for Enterprise.
Is it GDPR compliant?
Designed for UK GDPR compliance. DPO: [email protected]. See `/privacy/` and `/security/`.
Support
How do I get help?
- • Help Centre: This site (searchable)
- • Email: [email protected]
- • In-app chat: Professional + Enterprise
- • Phone: Enterprise only (24/7 critical)
- • Community: community.maintenanceos.co.uk
What are support hours?
- • Starter: Mon–Fri 9am–5pm GMT, 24h response
- • Professional: Mon–Fri 9am–5pm GMT, 4h response
- • Enterprise: 24/7/365, 1h response (critical)
Getting Started
How do I join early access?
Email: [email protected] — Tell us about your portfolio and team.
What's the setup process?
1. Create workspace
2. Add properties (CSV import available)
3. Invite team
4. Add contractors
5. Configure safety rules
6. Enable tenant portal (optional)
7. Test with a repair
Do you offer migration help?
Professional + Enterprise: Assisted migration from spreadsheets/legacy systems. Enterprise: Dedicated migration project manager.
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Pre-launch documentation. Features, pricing, and availability may change before general availability.