Multi-Site Triage
Standardized repair capture across commercial sites, estates, and premises.
Industries · MaintenanceOS for facilities teams
Facilities management — site maintenance triage with clearance and audit in the loop.
Site maintenance intake for UK facilities teams. AI assists with capture; server rules control consequential steps.
Pre-launch status: under testing; not a live phone.
Sector key benefits
Controlled Handover
Distinguishes routine building maintenance from urgent site safety hazards.
Clearance in the Loop
Server rules control lifecycle; human facilities officers clear contractor dispatches.
The safety boundary
Assistant captures
Caller identity, property details, and repair descriptions.
Team clears
Critical safety latches, emergency hazards, budgets, and dispatches.
UK maintenance — not a generic AI receptionist
Generic receptionist tools answer phones. MaintenanceOS for facilities teams is written for UK property-maintenance operations. Positioning only — voice remains in commissioning preview; not commercial general availability.
Emergency triage vs jobs: UK/999 guidance is locked in product source (never 911). Danger is designed to latch for a person; a leaky tap stays a structured job — not an invented emergency visit.
Contractor dispatch language: intake is designed to capture who, what, where, and access. Rules must not invent a van, slot, or “someone is on the way.”
Out-of-hours honesty: designed to collect caller details when the desk is closed. That is not a public always-on phone or commercially live receptionist.
No client-money: no payment, refund, compensation, fee-waiver, or client-money execution authority — for the model or automated money movement.
Frequently asked questions
Does it dispatch contractors autonomously?
No. Autonomous dispatch is prohibited; all consequential actions require human approval.
Can it process supplier invoices or payments?
No. There is zero client-money authority; payments and refunds cannot be executed.
What is the emergency triage process?
UK 999 guidance for danger to life. Under testing; not a live always-on phone.
Core category: property maintenance software.