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Pre-launch · in testing — WorkSmartOS MaintenanceOS is not commercially generally available yet.
WorkSmartOS

Trust · Pre-launch

Trust & Verification

One place for the facts about our legal entity, data practices, certifications, and what the voice demo actually does. No invented claims.

Legal Entity

WorkSmartOS and MaintenanceOS are products of Chapelgate Limited, registered in England and Wales.

  • Company name: Chapelgate Limited
  • Company number: 12340004
  • Registered office: C/O Wainwrights Accountants, Faversham House, Wirral International Business Park, Old Hall Road, Bromborough, Wirral, CH62 3NX
  • Director: Andrew John Cartwright
  • Companies House register: View on Companies House

Data Protection Impact Assessment (DPIA)

A DPIA is required under UK GDPR Article 35 for processing that is likely to result in a high risk to the rights and freedoms of natural persons. The MaintenanceOS product involves AI-assisted intake of maintenance reports, which may involve automated decision-making and voice recording.

Status: DPIA is in progress and will be completed before general availability. The DPIA will cover:

  • AI-assisted intake and automated decision-making
  • Voice recording and transcription processing
  • Subprocessor data flows (DigitalOcean, Cloudflare, Twilio, Google, SendGrid)
  • International transfers and UK IDTA / UK Addendum coverage

The completed DPIA will be published here with a summary of findings and mitigations. Until then, no DPIA sign-off is claimed.

Call Recording & Voice AI Disclosure

The MaintenanceOS voice demo and any future voice features involve recording and processing of audio.

  • What is recorded: Audio from the caller during a demo call or sandbox test call.
  • How it is processed: Audio is transcribed and analysed by AI (Gemini / Piper TTS) to generate a response. No human listens to demo recordings unless explicitly escalated.
  • Retention: Demo recordings are not stored persistently. Transcription text may be logged for debugging and product improvement. Retention periods will be defined in the final DPIA and privacy policy.
  • Legal basis: Legitimate interest for demo evaluation; explicit consent will be obtained for any production voice features.
  • Caller notice: The demo greeting states that the call is recorded and processed by AI. Callers who do not consent should hang up.

This disclosure is honest about current capabilities. No claims are made about real-time human monitoring, medical-grade accuracy, or compliance frameworks beyond what is documented here.

Certification Status

We do not hold and do not claim any of the following certifications:

  • ISO 27001 (Information Security Management)
  • SOC 2 Type I or Type II
  • Cyber Essentials (PLANNED — target Q2 2027)
  • ISO 9001 (Quality Management)
  • PCI DSS
  • HIPAA
  • Any “bank-grade”, “military-grade”, or equivalent marketing claims

Security controls are implemented in product source code and infrastructure configuration. See the Security page for the architectural controls that exist today.

Pre-Launch Status

MaintenanceOS is pre-launch and not commercially generally available.

  • The website, scanner, and voice demo are functional previews.
  • No paid plans are available for purchase.
  • Enquiry and demo forms collect interest only; no contract is formed.
  • Legal pages (Privacy, Cookies, Terms) are DRAFT FOR LEGAL REVIEW and not final policy.
  • The scanner reads public websites only; private/internal targets are blocked.
  • Voice demo runs in the browser via WebRTC (no app install) or via a live demo phone number (when available) — it is not an always-on production service.

General availability will be announced publicly. Interested parties can request an early demo.

Voice Demo — Browser-Only & Live Number

The voice AI receptionist can be tried in two ways:

  • Browser sandbox (/create): WebRTC-based test call runs entirely in the browser. No phone number required. Audio is processed by the same AI pipeline as the live demo.
  • Live demo number (when enabled): A UK geographic number routed via Twilio to the same voice function. Available 24/7 for greeting and basic intake. Not a production answering service.

Both paths use the same backend: Twilio → `/api/website/voice` → Gemini (LLM) → Piper (TTS). No client data leaves the call session. The sandbox does not persist audio. The live number does not store recordings beyond the session.

Voice gate: The AI only reads back facts it extracted with high confidence. Low-confidence fields are reported as “Unknown — not found” rather than guessed.

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