Assigning Repairs to Contractors

Safety latch repairs only show contractors with valid certifications for the specific risk (e.g., Gas Safe for gas emergencies).

Bulk Assignment

For multiple repairs at the same property or area:

1. Go to Repairs → List View

2. Filter by status "Triaged", property, or area

3. Select multiple → Bulk Assign

4. Choose contractor or let system auto-assign each

Contractor Availability

Contractors set availability in their portal:

• • Working hours (e.g., Mon–Fri 08:00–17:00)
• • Emergency availability (24/7 or specific hours)
• • Time off (holidays, training days)
• • Capacity (max concurrent jobs)

MaintenanceOS respects these when suggesting assignments.

Reassignment

If a contractor cannot complete a repair:

1. Open repair → Reassign

2. Select reason (Unavailable, Declined, Wrong Trade, Performance)

3. System suggests alternatives (excluding original contractor)

4. New contractor notified; original contractor notified of removal

Audit note: Reassignment reason and timestamp recorded automatically.

Emergency Assignment

For Safety Hold repairs cleared by Safety Officer:

• • Only contractors with matching emergency certifications shown
• • Assignment creates Emergency priority job
• • Contractor must acknowledge within 30 minutes
• • SLA clock starts at Safety Hold clear time

Subcontractor Management

If your contractor uses subcontractors:

1. Main contractor assigns sub in portal

2. MaintenanceOS tracks sub-contractor on repair record

3. Primary contractor remains responsible for SLA and quality

4. Sub-contractor certifications must be uploaded by primary

Next Steps

• • Contractor Quotes & Approvals
• • Managing Contractor Workload
• • Contractor Performance Reports
• • Emergency Assignment Protocol

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Pre-launch documentation. Features and workflows may change before general availability.